Welcome to our FAQ page!

Here, you'll find answers to the most common questions about our battery-operated smoke alarms. If you have any additional inquiries, feel free to reach out to our customer support.

1. Why is it important for me to install a smoke alarm?

Installing a smoke alarm is crucial for your safety. Smoke alarms provide early warning in the
event of a fire, giving you valuable time to evacuate. They significantly reduce the risk of
injury or death in a fire emergency and are a vital part of any home safety plan.

2. What types of smoke alarms do you offer?

We offer battery-operated smoke alarms that are easy to install and maintain. All our
products are rigorously tested and certified to ensure safety and reliability.
Fire Alert range of smoke alarms offers a solution for each need, including a smart Wi-Fi
smoke alarm that send notifications to your phone, or wireless interlinked smoke alarms. Our
range of products also include heat alarms, carbon monoxide and water alarms.

3. Can I install the smoke alarm myself?

Yes! Our smoke alarms are designed for self-installation. The package includes easy-to-
follow instructions, allowing you to set it up without needing professional help.

4. How do I know if my smoke alarm is working properly?

All our smoke alarms are rigorously tested and certified to meet safety standards. To ensure
your smoke alarm is functioning properly, we recommend testing it regularly by pressing the
test button and listening for the alarm sound. This way, you can confirm that it will work in
case of an emergency.

5. Will the smoke alarm notify me if the battery is low on power?

Yes, our smoke alarms are equipped with a low battery warning feature. When the battery
power is low, the alarm will emit a chirping sound to alert you, allowing you to replace the
battery in a timely manner.

6. How long do the included batteries last?

The lifespan of the batteries can vary based on usage and the type of battery used. All our
alarms have batteries included, majority have 5- or 10-year batteries. We recommend
checking the batteries by testing regularly and replacing them when you hear the low battery
warning.

7. Is there a warranty on your smoke alarms?

Yes! All our smoke alarms come with a one-year warranty. If you encounter any issues
during this period, please return to the place that you purchased from where they will be
happy to assist.

8. What do I do if my alarm goes off?

If your smoke alarm sounds, evacuate the premises immediately and call emergency
services. Do not re-enter until it’s confirmed safe by authorities.

9. What should I do if my smoke alarm goes off accidentally?

If the alarm sounds without a fire, you can silence it by pressing the test button. If it
continues to sound, check for smoke or fire. If there is no fire, ensure the alarm is functioning
properly and consider relocating it away from cooking areas.

10. How can I purchase your smoke alarms?

You can purchase our smoke alarms directly from our website or through authorized
retailers. Check our website for the latest promotions and availability.

11. Do you offer customer support?

Absolutely! Our customer support team is available to assist you with any questions or
concerns you may have about our smoke alarms. Contact us via email or phone for prompt
assistance.
Thank you for considering our smoke alarms for your safety needs!

12. How do I know if my smoke alarm is certified?

All our smoke alarms are tested and certified to meet safety standards. You can find the
certification details on the product packaging or our website.

13. What is the lifespan of your smoke alarms?

All our smoke alarms have a 10-year lifespan, they must be replaced every 10 years for
optimal safety and reliability.

14. What should I do if my smoke alarm is not working?

If your smoke alarm does not sound when you press the test button or if it is beeping
continuously without a clear reason, replace the batteries first. If the problem persists, please
return to the place of purchase.

1. What makes this smoke alarm different from standard alarms?

This smoke alarm features Wi-Fi connectivity, offering real-time alerts on your smartphone even when you're not at home. It combines advanced safety technology with convenience, making it ideal for modern households.

2. Is the smoke alarm certified for safety?

Yes. This alarm meets European safety standards, ensuring top performance, reliability, and compliance with international fire safety regulations.

3. How does Wi-Fi connectivity improve home safety?

With Wi-Fi integration, the alarm sends instant notifications to your smartphone when smoke is detected. Whether you’re at work, traveling, or simply in another room, you’ll be immediately alerted to potential danger.

4. Does this alarm work if I’m not connected to Wi-Fi?

The alarm will still sound locally if smoke is detected, even without an internet connection. However, smartphone notifications require Wi-Fi access.

5. Is it hard to install?

Not at all. This alarm is designed for easy self-installation with no wiring required. It
includes step-by-step instructions and is ready to use within minutes—perfect for DIY
installation.

6. Is it hard to install?

Not at all. This alarm is designed for easy self-installation with no wiring required. It includes step-by-step instructions and is ready to use within minutes—perfect for DIY installation.

7. What powers the smoke alarm?

The device is battery-operated, which means:

  • No electrical wiring is needed
  • It's easy to place in any room
  • It remains active even during power outages
8. How long does the battery last?

The included battery provides up to 1 year of reliable operation. You’ll receive a low battery alert on the alarm and your phone when it’s time for replacement.

9. Can I test or silence the alarm?

Yes. The alarm features:

  • A Test Button to check that it’s working properly

A Silence/Mute Function to temporarily silence the alarm in case of false alarms (like cooking smoke)

10. Where should I install the alarm?

For maximum protection, install alarms:

  • In every bedroom
  • In hallways outside sleeping areas
  • On each floor of your home
  • Near kitchens, but not directly above stoves to avoid false alarms
11. Do I need a mobile app for alerts?

Yes. A companion mobile app is required to receive notifications, monitor alarm status, and manage interconnection settings. Setup details are provided with the product.

12. Will it work during a power outage?

Yes. Because it's battery-powered, the alarm remains fully operational during power failures, a key benefit in regions with load shedding or unreliable electricity supply.

13. Is it suitable for South African homes?

Absolutely. With frequent power outages and widespread use of gas and open flame appliances, South African homes benefit greatly from this smart, battery-powered alarm with Wi-Fi alerts and full-home interconnection.

14. How do I maintain the alarm?
  • Test it weekly using the test button.
  • Replace the battery if the low-battery warning activates.

Keep it clean and dust-free for optimal performance.

15. How do I order and what is the delivery time?

You can order directly from our website, with fast and secure delivery across South Africa. Protect your home with just a few clicks.

1. What is carbon monoxide and why is it dangerous?

Carbon monoxide (CO) is a colourless, odourless, and tasteless gas produced by burning fuels such as gas, wood, coal, or oil. In high concentrations, it can be fatal. Because it’s undetectable without a proper alarm, it’s often called the “silent killer.”

2. Why do I need a carbon monoxide alarm in my home?

A CO alarm provides early detection of carbon monoxide leaks, giving you time to ventilate the area or evacuate safely. It's essential for any home using gas heaters, stoves, fireplaces, or generators — especially in South Africa where these are common.

3. Is this carbon monoxide alarm certified?

Yes. This alarm is fully compliant with the latest European safety standards, ensuring high performance, accuracy, and reliability.

4. How is this alarm powered?

It is battery-operated, so it doesn’t require any electrical wiring. This makes it ideal for easy installation in all types of homes, apartments, and even rental properties.

5. Can I install the alarm myself?

Absolutely. This device is designed for DIY self-installation. It comes with clear, step-by-step instructions so you can set it up in just a few minutes—no professional help needed.

6. How loud is the alarm?

The alarm emits a loud 85 dB sound, which is strong enough to alert you even while sleeping or from another room.

7. Does it have a test or mute function?

Yes. It includes both:

  • Test Function: Allows you to check the alarm’s operation at any time.
  • Mute Button: Lets you silence false alarms without disabling the device.
8. How often should I test the alarm and replace the batteries?
  • Test Weekly: Use the test button to ensure the device is functioning.
  • Replace Batteries as soon as you hear a low battery warning beep. Always use
    recommended battery types.
9. Where should I install the carbon monoxide alarm?

Place it:

  • Near bedrooms or sleeping areas
  • In rooms with fuel-burning appliances (e.g., kitchens, lounges with fireplaces)
  • On each level of your home

Avoid placing it in humid areas like bathrooms or directly above stoves.

10. Is this alarm suitable for South African homes?

Yes! Many South African homes use gas, coal, or wood for heating and cooking—making them susceptible to CO buildup. This alarm is a perfect fit for traditional and modern households alike.

11. How do I order?

You can order directly online. We offer fast and reliable delivery throughout South Africa so you can protect your home without delay.

12. What should I do if the alarm goes off?

If the alarm sounds:

  1. Open all doors and windows to ventilate.
  2. Turn off all fuel-burning appliances.
  3. Evacuate the property immediately.
  4. Call emergency services or a gas safety professional to investigate.

Do not ignore the alarm.

13. What should I do if the alarm goes off?

If the alarm sounds:

  1. Open all doors and windows to ventilate.
  2. Turn off all fuel-burning appliances.
  3. Evacuate the property immediately.

Call emergency services or a gas safety professional to investigate.Do not ignore the alarm.

1. What is a heat alarm and how is it different from a smoke alarm?

A heat alarm is designed to detect rapid temperature increases rather than smoke. This makes it ideal for areas like kitchens, garages, and laundry rooms, where smoke or steam might trigger false alarms on traditional smoke detectors.

2. Why should I use a heat alarm in my kitchen or garage?

Kitchens often produce smoke or steam during regular cooking, which can lead to frequent false alarms from smoke detectors. A heat alarm avoids this problem by only responding to dangerous heat levels, ensuring more accurate detection and fewer disruptions.

3. Is this heat alarm certified for safety?

Yes. The alarm is fully certified to European safety standards, offering trusted performance and reliability for fire detection.

4. How is the heat alarm powered?

This alarm is battery-operated, so there’s no need for wiring or access to an electrical outlet. It’s perfect for any room, especially places that lack power connections.

5. Is it difficult to install?

Not at all. It’s designed for easy DIY installation and comes with step-by-step instructions. Most users can have it installed and running in just a few minutes.

6. How often do I need to change the batteries?

Long lasting batteries are included with the product. You’ll be alerted by a low battery warning beep when it’s time for a replacement.

7. How loud is the alarm?

The alarm emits a loud 85 dB sound, ensuring you’re alerted immediately—even in noisy environments like kitchens or garages.

8. Does it have a test or mute feature?

Yes, it includes:

  • A Test Button to check functionality.
  • A Mute Function to temporarily silence the alarm in case of a false trigger or for
    maintenance purposes.
9. Where should I install a heat alarm?

Ideal locations include:

  • Kitchens
  • Garages
  • Boiler rooms
  • Laundry rooms

Avoid installing it in bedrooms or hallways—use smoke alarms in those areas for best protection.

10. Should I use both smoke and heat alarms in my home?

Absolutely. For complete fire protection, we recommend using heat alarms in high-risk areas (like kitchens) and smoke alarms in living areas and bedrooms. This combination offers a layered approach to fire safety.

11. Is this heat alarm suitable for South African homes?

Yes. South African homes often use gas stoves, electric appliances, and open-flame heating, which can increase fire risk. This heat alarm is ideal for reducing false alarms while still providing critical early warning in these environments.

12. How do I maintain my heat alarm?
  • Test weekly using the test button.
  • Replace the battery annually or as soon as a low battery warning is heard.
  • Keep the alarm free of dust and debris for optimal performance.
13. How do I order and how fast is delivery?

You can order directly from our website, and we offer fast and reliable delivery across South Africa.

1. What is a water alarm and how does it work?

A water alarm is a device that detects the presence of water in areas prone to leaks or flooding. Once water is detected, the alarm sounds a loud 90 dB siren to alert you immediately, helping you take action before major damage occurs.

2. Where should I install a water alarm?

Install the alarm in areas most at risk for water leaks or flooding, including:

  • Under kitchen or bathroom sinks
  • Next to washing machines and dishwashers
  • Near water heaters or boilers
  • In basements or laundry rooms
3. Is this alarm certified for safety?

Yes. The FA-WA001 is certified to European safety standards (EN 61010), ensuring that it meets strict quality and performance guidelines for water detection and home protection.

4. Do I need any tools or professional help to install it?

No tools or expertise required! This alarm is designed for simple DIY installation. Just place the device on a flat surface in the desired location—no drilling, wiring, or mounting needed.

5. How is the alarm powered?

The alarm is fully battery-operated, making it convenient to place anywhere without needing a power outlet. It’s perfect for any room in your home, especially in hard-to-reach or electricity-free zones.

6. How long does the battery last?

The included battery offers up to 1 year of continuous protection. A low battery warning sound will alert you when it's time for a replacement.

7. How loud is the alarm?

The alarm emits a 90 dB siren, which is loud enough to be heard throughout your home, even in noisy environments like laundry areas or basements.

8. Can the alarm detect small leaks?

Yes. The sensor is highly sensitive and capable of detecting even small amounts of water—helping you catch leaks early before they become costly problems.

9. Is the alarm reusable after activation?

Yes. Simply dry the sensor and replace the battery if needed. The alarm is designed for repeated use, making it a long-term solution for leak detection.

10. Is this water alarm suitable for homes in South Africa?

Absolutely. In South Africa, where plumbing infrastructure and weather conditions can increase leak risk, this alarm offers reliable protection in areas with geysers, washing machines, or aging pipes. It’s a smart investment for any home.

11. Will the alarm work during a power outage?

Yes. Since it’s battery-powered, it remains fully functional even during a power cut—providing uninterrupted leak detection at all times.

12. How often should I test or check the alarm?
  • Test the alarm monthly using the built-in test function (if available).
  • Replace batteries when alerted by the alarm’s low battery sound.
  • Inspect for signs of corrosion or buildup around the sensor area.
13. Can this alarm be used in commercial settings?

Yes. While ideal for homes, the FA-WA001 is also suitable for offices, server rooms, storage areas, and commercial kitchens—anywhere water damage could be a risk.

14. How do I order and what is the delivery time?

You can order directly from our website. We offer fast, secure delivery throughout South Africa, so your home can be protected from water leaks as soon as possible.

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