Welcome to our FAQ page!

Here, you'll find answers to the most common questions about our battery-operated smoke alarms. If you have any additional inquiries, feel free to reach out to our customer support.

1. What makes this smoke alarm different from standard alarms?

This smoke alarm features Wi-Fi connectivity, offering real-time alerts on your smartphone even when you're not at home. It combines advanced safety technology with convenience, making it ideal for modern households.

2. Is the smoke alarm certified for safety?

Yes. This alarm meets European safety standards, ensuring top performance, reliability, and compliance with international fire safety regulations.

3. How does Wi-Fi connectivity improve home safety?

With Wi-Fi integration, the alarm sends instant notifications to your smartphone when
smoke is detected. Whether you’re at work, traveling, or simply in another room, you’ll be immediately alerted to potential danger.

4. Does this alarm work if I’m not connected to Wi-Fi?

The alarm will still sound locally if smoke is detected, even without an internet connection. However, smartphone notifications require Wi-Fi access.

5. Is it hard to install?

Not at all. This alarm is designed for easy self-installation with no wiring required. It
includes step-by-step instructions and is ready to use within minutes—perfect for DIY
installation.

6. What powers the smoke alarm?

The device is battery-operated, which means:

  • No electrical wiring is needed
  • It's easy to place in any room
  • It remains active even during power outages
7. How long does the battery last?

The included battery provides up to 1 year of reliable operation. You’ll receive a low battery alert on the alarm and your phone when it’s time for replacement.

8. Can I test or silence the alarm?

Yes. The alarm features:

  • A Test Button to check that it’s working properly
  • A Silence/Mute Function to temporarily silence the alarm in case of false alarms
    (like cooking smoke)
9. Where should I install the alarm?

For maximum protection, install alarms:

  • In every bedroom
  • In hallways outside sleeping areas
  • On each floor of your home
  • Near kitchens, but not directly above stoves to avoid false alarms
10. Do I need a mobile app for alerts?

Yes. A companion mobile app is required to receive notifications, monitor alarm status, and manage interconnection settings. Setup details are provided with the product.

11. Will it work during a power outage?

Yes. Because it's battery-powered, the alarm remains fully operational during power
failures, a key benefit in regions with load shedding or unreliable electricity supply.

12. Is it suitable for South African homes?

Absolutely. With frequent power outages and widespread use of gas and open flame
appliances, South African homes benefit greatly from this smart, battery-powered alarm with Wi-Fi alerts and full-home interconnection.

13. How do I maintain the alarm?
  • Test it weekly using the test button.
  • Replace the battery if the low-battery warning activates.
  • Keep it clean and dust-free for optimal performance.
14. How do I order and what is the delivery time?

You can order directly from our website, with fast and secure delivery across South
Africa
. Protect your home with just a few clicks.

1. What is carbon monoxide and why is it dangerous?

Carbon monoxide (CO) is a colourless, odourless, and tasteless gas produced by burning fuels such as gas, wood, coal, or oil. In high concentrations, it can be fatal. Because it’s undetectable without a proper alarm, it’s often called the “silent killer.”

2. Why do I need a carbon monoxide alarm in my home?

A CO alarm provides early detection of carbon monoxide leaks, giving you time to ventilate the area or evacuate safely. It's essential for any home using gas heaters, stoves, fireplaces, or generators — especially in South Africa where these are common.

3. Is this carbon monoxide alarm certified?

Yes. This alarm is fully compliant with the latest European safety standards, ensuring high performance, accuracy, and reliability.

4. How is this alarm powered?

It is battery-operated, so it doesn’t require any electrical wiring. This makes it ideal for easy installation in all types of homes, apartments, and even rental properties.

5. Can I install the alarm myself?

Absolutely. This device is designed for DIY self-installation. It comes with clear, step-by-step instructions so you can set it up in just a few minutes—no professional help needed.

6. How loud is the alarm?

The alarm emits a loud 85 dB sound, which is strong enough to alert you even while
sleeping or from another room.

7. Does it have a test or mute function?

Yes. It includes both:

  • Test Function: Allows you to check the alarm’s operation at any time.
  • Mute Button: Lets you silence false alarms without disabling the device.
8. How often should I test the alarm and replace the batteries?
  • Test Weekly: Use the test button to ensure the device is functioning.
  • Replace Batteries as soon as you hear a low battery warning beep. Always use
    recommended battery types.
9. Where should I install the carbon monoxide alarm?

Place it:

  • Near bedrooms or sleeping areas
  • In rooms with fuel-burning appliances (e.g., kitchens, lounges with fireplaces)
  • On each level of your home

Avoid placing it in humid areas like bathrooms or directly above stoves.

10. Is this alarm suitable for South African homes?

Yes! Many South African homes use gas, coal, or wood for heating and cooking—making them susceptible to CO buildup. This alarm is a perfect fit for traditional and modern households alike.

11. How do I order?

You can order directly online. We offer fast and reliable delivery throughout South Africa so you can protect your home without delay.

12. What should I do if the alarm goes off?

If the alarm sounds:

  1. Open all doors and windows to ventilate.
  2. Turn off all fuel-burning appliances.
  3. Evacuate the property immediately.
  4. Call emergency services or a gas safety professional to investigate.

Do not ignore the alarm.

1. What is a heat alarm and how is it different from a smoke alarm?

A heat alarm is designed to detect rapid temperature increases rather than smoke. This makes it ideal for areas like kitchens, garages, and laundry rooms, where smoke or steam might trigger false alarms on traditional smoke detectors.

2. Why should I use a heat alarm in my kitchen or garage?

Kitchens often produce smoke or steam during regular cooking, which can lead to frequent false alarms from smoke detectors. A heat alarm avoids this problem by only responding to dangerous heat levels, ensuring more accurate detection and fewer disruptions.

3. Is this heat alarm certified for safety?

Yes. The alarm is fully certified to European safety standards, offering trusted
performance and reliability for fire detection.

4. How is the heat alarm powered?

This alarm is battery-operated, so there’s no need for wiring or access to an electrical
outlet. It’s perfect for any room, especially places that lack power connections.

5. Is it difficult to install?

Not at all. It’s designed for easy DIY installation and comes with step-by-step instructions. Most users can have it installed and running in just a few minutes.

6. How often do I need to change the batteries?

Long lasting batteries are included with the product. You’ll be alerted by a low battery
warning beep when it’s time for a replacement.

7. How loud is the alarm?

The alarm emits a loud 85 dB sound, ensuring you’re alerted immediately—even in noisy environments like kitchens or garages.

8. Does it have a test or mute feature?

Yes, it includes:

  • A Test Button to check functionality.
  • A Mute Function to temporarily silence the alarm in case of a false trigger or for
    maintenance purposes.
9. Where should I install a heat alarm?

Ideal locations include:

  • Kitchens
  • Garages
  • Boiler rooms
  • Laundry rooms

Avoid installing it in bedrooms or hallways—use smoke alarms in those areas for best
protection.

10. Should I use both smoke and heat alarms in my home?

Absolutely. For complete fire protection, we recommend using heat alarms in high-risk areas (like kitchens) and smoke alarms in living areas and bedrooms. This combination offers a layered approach to fire safety.

11. Is this heat alarm suitable for South African homes?

Yes. South African homes often use gas stoves, electric appliances, and open-flame
heating
, which can increase fire risk. This heat alarm is ideal for reducing false alarms while still providing critical early warning in these environments.

12. How do I maintain my heat alarm?
  • Test weekly using the test button.
  • Replace the battery annually or as soon as a low battery warning is heard.
  • Keep the alarm free of dust and debris for optimal performance.
13. How do I order and how fast is delivery?

You can order directly from our website, and we offer fast and reliable delivery across South Africa.

1. What is a water alarm and how does it work?

A water alarm is a device that detects the presence of water in areas prone to leaks or flooding. Once water is detected, the alarm sounds a loud 90 dB siren to alert you
immediately, helping you take action before major damage occurs.

2. Where should I install a water alarm?

Install the alarm in areas most at risk for water leaks or flooding, including:

  • Under kitchen or bathroom sinks
  • Next to washing machines and dishwashers
  • Near water heaters or boilers
  • In basements or laundry rooms
3. Is this alarm certified for safety?

Yes. The FA-WA001 is certified to European safety standards (EN 61010), ensuring that it meets strict quality and performance guidelines for water detection and home protection.

4. Do I need any tools or professional help to install it?

No tools or expertise required! This alarm is designed for simple DIY installation. Just
place the device on a flat surface in the desired location—no drilling, wiring, or mounting needed.

5. How is the alarm powered?

The alarm is fully battery-operated, making it convenient to place anywhere without
needing a power outlet. It’s perfect for any room in your home, especially in hard-to-reach or electricity-free zones.

6. How long does the battery last?

The included battery offers up to 1 year of continuous protection. A low battery warning sound will alert you when it's time for a replacement.

7. How loud is the alarm?

The alarm emits a 90 dB siren, which is loud enough to be heard throughout your home, even in noisy environments like laundry areas or basements.

8. Can the alarm detect small leaks?

Yes. The sensor is highly sensitive and capable of detecting even small amounts of
water—helping you catch leaks early before they become costly problems.

9. Is the alarm reusable after activation?

Yes. Simply dry the sensor and replace the battery if needed. The alarm is designed for repeated use, making it a long-term solution for leak detection.

10. Is this water alarm suitable for homes in South Africa?

Absolutely. In South Africa, where plumbing infrastructure and weather conditions can
increase leak risk, this alarm offers reliable protection in areas with geysers, washing
machines, or aging pipes.
It’s a smart investment for any home.

11. Will the alarm work during a power outage?

Yes. Since it’s battery-powered, it remains fully functional even during a power
cut—providing uninterrupted leak detection at all times.

12. How often should I test or check the alarm?
  • Test the alarm monthly using the built-in test function (if available).
  • Replace batteries when alerted by the alarm’s low battery sound.
  • Inspect for signs of corrosion or buildup around the sensor area.
13. Can this alarm be used in commercial settings?

Yes. While ideal for homes, the FA-WA001 is also suitable for offices, server rooms,
storage areas, and commercial kitchens
—anywhere water damage could be a risk.

14. How do I order and what is the delivery time?

You can order directly from our website. We offer fast, secure delivery throughout
South Africa
, so your home can be protected from water leaks as soon as possible.

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