Safe Alert Technologies

WARRANTIES, RETURN AND REFUND POLICY

  1. Every product purchased comes with our Safe Alert guarantee, which guarantee will persist for a period of 12 (twelve) months from the date of purchase of the product.
  2. You have 10 (ten) business days from date of delivery of the products to return any items which:
    • You did not have an opportunity to examine before delivery and which do not meet a specific quality and/or intended purpose for which the product was purchased. Note that items bought at the store must be returned to the store of purchase not via another channel.
  3. To be eligible for any replacement, your item must be unused and in the same condition that you received it.
    • Your item must be in the original packaging.
    • Your item needs to have the receipt or proof of purchase.
    • Your item must not have been tampered with in any manner whatsoever.
  4. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your replacement after inspecting the item.
  5. If your return is approved, we will replace the goods at our expense.
  6. When processing a refund, we will reverse the entire amount paid in the original purchase. This includes the cost of the goods and the VAT amount thereon but excludes the delivery fees in certain instances. Upon reversing the original transaction, you will be provided with a return slip and you shall not be entitled to claim VAT from SARS for the original, reversed transaction.